FAQ

What is your return policy?

For change-of-mind returns, contact us within 14 days of delivery. Items must be unused and unassembled, in their original undamaged packaging. Opened or used hygiene items may be excluded where permitted by law. Return postage is your responsibility unless the law requires otherwise. Faulty, damaged or not-as-described products are covered by your rights under Australian Consumer Law. Please contact us before returning an item at Salestormdirect8@gmail.com.

What payment methods do you accept?

Available payment methods are shown at checkout. If you need help, contact us at Salestormdirect8@gmail.com.

Can I modify or cancel my order after placing it?

Contact us at Salestormdirect8@gmail.com as soon as possible. We’ll check whether the supplier can stop your order before processing or dispatch. Once it’s underway, changes or cancellation may not be possible. Your consumer rights are unaffected.

Where do you deliver?

We deliver to most Australian addresses for eligible products. Availability varies by product and postcode; remote-area restrictions or additional charges may apply. Check the product page and checkout for options, or contact Salestormdirect8@gmail.com for help.

How long does shipping take?

Delivery times vary by product, supplier and destination. Any timeframes shown are estimates, not guarantees. Products shipped from different warehouses may arrive separately. For assistance, contact Salestormdirect8@gmail.com.

Do you offer free shipping?

Shipping availability and charges vary by product and postcode. Check the product page and checkout for the options and cost for your order.

Can I track my order?

We’ll email tracking details when they’re available. If you need help, contact us at Salestormdirect8@gmail.com with your order number.

How do I find my size?

Check the product specifications for sizing information. If you need clarification about a product’s dimensions or fit, contact us at Salestormdirect8@gmail.com.